SMS Messaging & Privacy
Opt-In and Consent
Santa Bay Construction collects your phone number only when you voluntarily provide it to us through our website forms, such as our "Contact Us," "Start with a FREE Quote," "Schedule Appointment," or service request forms.
By providing your phone number and checking the SMS consent box, you agree to receive text messages from Santa Bay Construction regarding your project inquiries, estimates, appointments, in-home consultations, service requests, project updates, emergency service requests, and follow-up communications.
Consent to receive text messages is not a condition of purchase or service. You may submit a form, request a quote, or request information without agreeing to receive SMS messages.
Business Information
Business name: Santa Bay Construction
Address: 4002 Horatio Ct., Fremont, CA 94555
Phone: +1 (302) 501-01-82
Email: i@santa-bay.com
General Contractor Lic. # 1153422
DIR PWCR # 2000020395
SMS Message Types
SMS messages from Santa Bay Construction may include, but are not limited to:
• appointment scheduling and appointment reminders;
• estimate or consultation updates;
• project-related communications and project updates;
• service request updates;
• emergency service follow-ups;
• customer support messages;
• optional marketing or promotional messages, only if you separately opt in to receive marketing SMS messages.
Message Frequency
Message frequency may vary depending on your interaction with us, your project status, appointment schedule, estimate request, or service request.
Message and Data Rates
Message and data rates may apply. Please contact your wireless carrier if you have questions about your text messaging or data plan.
Opt-Out and Help
You may opt out of receiving SMS messages at any time by replying STOP to any message. For help, reply HELP.
Information We Collect
We may collect information you provide to us, including your name, phone number, email address, service address, project details, appointment details, communication history, and other information needed to respond to your inquiry or provide our services.
How We Use Your Information
We use your information to respond to inquiries, schedule appointments, provide estimates, communicate about projects and services, send service-related text messages when you have opted in, provide customer support, and improve our services.
How We Protect Your Information
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, use, disclosure, alteration, or destruction. Access to customer information is limited to authorized personnel and service providers who need it to perform business-related services.
Sharing of Information and SMS Consent
Santa Bay Construction does not sell, rent, or share your SMS consent or phone number with third parties for their marketing purposes. SMS consent is not shared with third parties except with service providers who help us deliver SMS messages and operate our communication services.
We may share limited information with trusted service providers, such as scheduling, communication, payment, website, analytics, or customer management providers, only as needed to operate our business and provide our services.
Customer Rights
You may contact us to request access to, correction of, or deletion of your personal information, subject to applicable legal and business recordkeeping requirements.
Contact Us
If you have questions about this SMS Messaging & Privacy section or how we handle your information, please contact us at:
Santa Bay Construction
4002 Horatio Ct., Fremont, CA 94555
Phone: +1 (302) 501-01-82
Email: i@santa-bay.com